Know what are the common WhatsApp web problems and their solutions It is very useful because when one of these occurs you can already know how to solve them. Using WhatsApp web is more normal than you think, in fact, there are many users who use this version of WhatsApp and thus do not have to check their mobile all the time.
Hence, in this article we have given ourselves the task of compiling what you should do to solve WhatsApp web problems.
Using an unsupported browser
This is usually one of the most common WhatsApp web problems and the solutions are usually not that complicated. This problem usually occurs because you are using a browser that is not supported by the application.
WhatsApp web is currently Compatible with browsers: Google Chrome, Firefox, Opera, Microsoft Edge and Safari. If you are not using any of these browsers, the ideal is that you start using them and you will notice how the problem will no longer occur.
Now if the message that you have an unsupported browser, but you are working in one of the browsers that we have already given you, the browser you are using may be an old version, so you need to update to a new version on browser that you have selected and thus you will notice how the message does not reappear.
If the browser you have selected continues to display the unsupported error, select another from the list that we have told you. Probably, by doing so, WhatsApp web works normally in one of them.
The message "This website cannot be accessed"
Entering WhatsApp web is not so complicated to achieve it, You just have to access the web address: web.whatsapp.com. As we have already indicated, it is necessary that you enter a browser that is compatible. But when doing so, you may be presented with the message “You cannot access this website”. This is another of the common WhatsApp web problems and its solutions are quite simple.
When this message appears, it may be for these two reasons: the first is because you have mistyped the access address and the second reason is because you really do not have an internet connection.
In order to solve this problem that has been presented to you with WhatsApp web you can do the following:
- The first thing you should do is Check if you have an internet connection, for this try to open the Google browser.
- to achieve it alone access Google.com or any other web page. If the page does not load you may not have a connection, so you can proceed to restart your router and try again. If the problem persists, you need to contact the customer service of your service provider.
- Now, if the problem is not the internet connection, what happens is that you are entering the corresponding web page. It's necessary that check that you have spelled the web page correctly: web.whatsapp.com
By following these recommendations, you will most likely be able to solve this error that you have been presented with when trying to use WhatsApp web.
Does not load the QR code
If you have managed to enter the WhatsApp web page, but the QR code does not finish loading, this may be due to a failure in your internet connection. The connection may not have dropped completely, but it may be extremely slow and for this reason the page does not finish loading completely. To solve this problem with WhatsApp web we give you some tips:
- Ideally, wait a few minutes to check if the QR code finishes loading.
- If you have waited and the code does not finish loading, the ideal is that reload the web page, you can use F5 on the keyboard or do it directly in the browser.
- If you have carried out the two previous steps and do not see results, the ideal is that check your internet connection. You can restart the router and wait for it to indicate that it has an internet connection.
Once the internet connection has improved or fully returns, you will be able to access WhatsApp web.
WhatsApp web is open on another computer
Currently you can use WhatsApp web on several computers, but you can't use all sessions at the same time. That is, while you use one of the two, the other stops receiving updates and notifications.
When you are using several sessions and want to start a new WhatsApp shows you a message indicating that you have a section open on another computer. When this message is presented to you, all you have to do is:
- When this situation occurs, an option “Use here” and you can start using WhatsApp web on the computer, on the computer you are using.
- If the message still appears, you should close all open sessions and login only with the PC you are using.
Message: computer offline
To be able to use WhatsApp web the computer must have an internet connection. Once the application shows you a message that the computer is offline, you need to:
- You verify if the equipment is indeed disconnected from the network, for this you must open a web page and verify if it is loaded.
- If indeed the new web page that you have opened tells you that there is no connection, you should verify that Windows airplane mode is not active.
- If airplane mode is not activated, it is recommended that you Check if the router has a connection to Internet.
- Ideally, you should restart the router and check if the connection to the network returns. If the service does not return, you should contact the technical support of your service provider.
- Once the internet connection returns, the message should disappear and you will be able to continue using WhatsApp web without any problem.
You have to keep in mind that, with one of the latest WhatsApp updates, it is no longer necessary for the mobile to be connected to the network, in order to continue using whatsapp web. So the connection failure is due to the fact that the computer has run out of internet.
notifications not coming
When using WhatsApp web for the first time, this displays a notice so you can turn on notifications. If you have given Yes from the first time, each time they write to you you will receive the notification both on the computer and on the mobile. But If you have noticed that the notifications have stopped coming to you, it is because they are deactivated. So that you can activate them again you just have to:
- In the browser, you must press the lock icon, to be able to open the options that the web page gives you.
- In the notifications section you must Verify that the Allow option is selected.
- In case it is activated, select: deactivate, wait a few seconds and then activate it again.
- Now do a test to verify if you are receiving notifications, if they start to arrive you have solved the problem.
In the event that it is not solved, you must verify that a Windows feature such as Focus Assist is not active, which disables notifications.
The photo does not download
When you open the WhatsApp web session, all the content with the mobile is synchronized, including photos you've shared. But it may be that if you check the previous chats not all the photos will load. This usually happens because the original photo is no longer available, it is no longer on the mobile, because the other person has deleted it or because at some point you have reinstalled the application on your mobile.
This is one of the common WhatsApp web problems and there are several solutions, including:
- Check if the photo still appears on your mobile, if it does not appear you can search for it in the gallery or the download folder of the mobile and send it again, in this way it will appear in WhatsApp web.
- Another option is to ask the person who sent you the file the previous time to send it to you again.
The video to send is too big
When it comes to the WhatsApp application on mobile, any video can be sent, but in the case of the web version has shipping restrictions. Therefore, more than 64 megabytes are not allowed, in order to achieve this you can choose:
- Make use of a tool that helps you trim the video, so that its duration is shorter and, therefore, the file will be less heavy.
- Another option is that you pass the video to the mobile and then send it to WhatsApp, in this way with the application you can cut it and be able to send it.
WhatsApp is down
In some cases there are failures with WhatsApp web or Whatsapp. In these cases, it is generally indicated that the WhatsApp platform has fallen and to recover, it can take minutes and even a few hours. Although you can't solve the problem that the platform has fallen, can you check if it is down, to make it:
- The first thing you should do is Go to the WhatsApp Downdetector page.
- In this case, the application tells you if there is a problem with WhatsApp and if this is the case, you just have to wait for it to reset.