Wallapop may not work and we get stuck Without knowing what to do. That is why we are going to show you some possible solutions for this service of sale and purchase of all kinds of second-hand products and services that is very popular in our country.
In fact we are facing a service based in ours and that for years, and thanks to the convenience of uploading products from our mobile when taking photos of them, has taken to another level what in its day was to take the newspaper Segundamano to search for offers and demands for products and services. Let's do it with possible solutions.
The most common technical errors of Wallapop
Wallapop uses a mobile app and that desktop format that we can access from any browser from a PC or laptop. What in this software always implies that there are possible failures and that are usually corrected with updates, it remains for us to look for our lives investigating to find out why Wallapop does not work or why we cannot complete the process of sending a package.
Most of the errors can be solved by looking for an update in the Android store or cleaning the cache of the same app installed on our mobile; As we can solve other errors in other applications, it is interesting that we go to the app settings, in storage and clear the cache and data, although we will have to log in again.
First of all: update the app
Surely that problem has to do with the app installed. We are going to follow these first steps to at least know that we have the application installed and that we have even been able to solve software conflicts:
- The first thing is to go to the Google Play Store and look for a new update we have for Wallapop. If there were, we would update and restart Wallapop
- The second is to go to Settings> Apps> Wallapop> Storage. In Storage we must first look for the option to clear the cache that is stored with the images that we download, and more that remains in the phone memory
- Now we are going to delete in the same direction in Storage what they are «Clear Data. In this way we make sure that we restart the application as if we had installed it for the first time. Now we must log in again to leave it completely as it was before
I can't log in with my account
It can be perfectly that the account is banned or prohibited because the user has violated any of the Wallapop rules. That is, we do not even know that our account is restricted in any way and when we try to log in with it, they do not allow us to access our store with our products for sale or to search.
As it can happen that there are problems in Wallapop itself and access is slower than expected; Above all, this can happen at certain times of the year when buying compulsively, such as at Christmas time.
We can perform various actions to investigate what is happening and why logging in with Wallapop doesn't work:
- Login with the web version of Wallapop: with our same credentials we can go to en.wallapop.com. If we can log in, we can forget that our account is restricted access to Wallapop
- If you cannot log in from the web, we recommend that you send an email communicating your problem to this email: support.envio@wallapop.com
Possibly if they find that everything is fine they will correct the problem with the account and they will reestablish it, so you can log in again and start looking for what you wanted to buy or sell.
If we have errors with the chat
If the mistakes we have are linked to the sending of messages or that they do not reach us, even knowing that we have a colleague who sends us messages. Let's make sure that we go through these points first:
- We verify that our connection is stable. If we connect via WiFi, we can deactivate the connection and let us use the data connection to test again to see if we can resend the message that does not arrive
- In last case we can run a speed test test and thus check that the two WiFi or Data connections go well
- Now if the network is going well, we have nothing left to try again:
- Restart the mobile
- Update to the latest version if one is available
- Clear the app cache
- Clear app data
- Or finally reinstall the application
I am not receiving notifications from Wallapop
It can happen than when updating to the latest version of Android in the custom layer when touching something, we have restricted access to notifications or Wallapop enters a disabled state. In fact, in Android 11, on Samsung phones, if an app is not used for a while, it will be directly disabled. This makes it impossible for us to receive notifications.
We can solve it in the following way:
- In Android 11 we go to Wallapop in the application drawer or to the Google Play Store, and we can find the "Disabled" button. We press and enable it
- We can also go to Settings> Apps> Wallapop> Battery> and in "Allow background activity" We make sure that it is activated, because if it is not, if we close the app we will not be able to receive messages
- Another thing we can to do is in the same screen of «Usage details» use Optimize battery usage. Here we have to click on the tab "Apps not optimized" and give everything. In the list we go to Wallapop and the button on the right must be activated. If I didn't have it activate it
Thus we will allow Wallapop to be managed by Android and it is understood that we want to receive notifications in order to know if someone is interested in our products.
Error uploading a product
If we meet the message "an error occurred while uploading the product", several things can happen:
- The first that we have to think that Wallapop servers have problems and we have to wait a while to try again. Surely it is something temporary and that it will be corrected.
- The second is that we have not completed all the fields correctly and we have to review them to try again
- If we continue with the problem after having waited, there is nothing left but to clear the cache, update the app, the data and even reinstall it
Solution a: An error occurred while processing your request
This bug in Wallapop can be because we have the cache full and we have to delete it. We do such that so and that we have explained previously:
- Let's go to Settings> Apps> Wallapop> Storage> Clear cache
If you continue with the error, we have to change sides to find a solution and that is possibly the seller has blocked us when trying to contact him. The solution:
- Find another similar product and see if it has blocked you
Problems uploading images
We return again to the issue of server problems of Wallapop and is that they do not even allow us to upload images. Various solutions:
- There is no other choice to wait a few minutes or a while
- Waited for that time and with the same problems, although we can reload the product from 0
- That is we are going to start the product upload process so that this time they can load the images
All the error messages that we can receive in Wallapop
- Location service is not working: we go to Settings> Applications> Wallapop> Permissions and we make sure that the location service is active
- There was an error while adding your credit card: we can wait a bit to try it, otherwise we will send an email message through the contacts you have above
- Server error: there is no other choice but to wait because it is Wallapop's fault
- An error occurred while downloading the wall: connect via the web to Wallapop to test that the happy message is not repeated
- An error occurred while processing your request: Either the contact has blocked you or your cache is full. Head over to Settings> Apps> Wallapop> Storage and clear the cache
- An error occurred while uploading the product- Repeat the process again or wait a bit until Wallapop fixes the charging problems. It also tests that all the fields are entered properly.
How to contact Wallapop support
You can do it immediately through your social media channels:
- This is your channel Twitter: https://twitter.com/wallapop
- Your channel Facebook: https://www.facebook.com/wallapop.es
- Your account Instagram: https://www.instagram.com/wallapop/
Or the email channel: support.envio@wallapop.com
These are them possible solutions to Wallapop not working and we cannot enjoy this service of sale and purchase of second-hand products as well as services.