Disney Plus is one of the most popular streaming platforms since its launch. In a short time it has managed to gain a huge number of users, thanks to its extensive catalog of content. Especially the many Disney movies, Marvel and Star Wars content help this success. As on other platforms, there are times when errors arise in its operation.
A common error in this case is the so-called error 83 on Disney Plus.. It is possible that many of you have seen this message on some occasion when you use the app, either on Android, on the television or on your computers. In all cases, we tell you how this error can be solved, in addition to talking about what this error or error is on the streaming platform.
What is error 83 on Disney Plus
As in other apps, the errors that appear usually have an associated code, something that can help us when it comes to consulting what to do in order to solve it. In this case, the error 83 in Disney Plus is something that indicates that we are using the app from a device that is not compatible. At least this is what this error tells us, although we may be viewing content using a device that we know works perfectly with this application.
When we get this error, the application "believes" that ewe are trying to run it from a device he really can't stand it. It is a measure probably designed against piracy and its illegal use, but in many it appears on the screen when it is not the real situation. Since we are not using Disney Plus from a mobile that is not compatible, nor are we using it illegally.
If we are accessing from a compatible device, there is nothing to fear when we get this error 83 on Disney Plus. Since we have a series of solutions that we can try and that will work well. In the vast majority of cases, you will be able to use the app normally on your device again. In addition, they are solutions that we can apply both to the phone and to others.
Solutions to try
The reasons why this error 83 in Disney Plus appears on the screen can be very varied. In any case, we know that we do not have an incompatible device, nor are we illegally accessing the streaming content platform. Therefore, the next thing is to try a series of solutions when we get this message. They are simple solutions that we can apply to any platform or device on which we are viewing content in the application.
Restart
This is something we can do with both the phone and the Disney Plus app. Since it is possible that it is an error in one of the processes, either in the device or in the Android application itself. So betting on this option is something that allows you to put an end to these processes, also the one in which this error has arisen.
Therefore, can we first restart the Disney Plus app on Android. We close the app and in the recent apps menu, which we access by pressing one of the three buttons at the bottom, we close this app. By doing this, we then wait a few seconds until we reopen it on the phone. In some cases it is possible that this error message stops appearing, so that we can use the app normally.
On the other hand, we can restart the phone as well. Before any failure in Android, restarting the device is something that works fine, because it usually puts an end to such problems. So we click on the power button, until a menu with three options appears on the screen. Among them is the one to restart, on which we click then. We will only have to wait for the phone to restart and then we can open the Disney Plus app again. It is very likely that this error has stopped appearing in the application.
Check your internet connection
An app like Disney Plus needs a stable internet connection to work.. If you are having problems with your Internet connection, it may happen that problems arise with it, and as a consequence you get this error 83 on the phone screen. It is something that has happened to many users with the application on Android, that the error actually has its origin in a bad Internet connection.
That is why we must check if the internet connection is good or stable. This is something that we can do in various ways, such as opening other apps, or using a speed test, which tells us in real time what is the actual speed at which we are browsing or playing this content on the phone. So at least we can verify if this is really the source of this error in the application or not.
One way to have a good connection is to use WiFiinstead of using mobile data. At least in many cases, such as if you are at home, it is something that can help you have a more stable Internet connection, which allows you to view this content without any problem. This may be how you will avoid getting this error message 83 in Disney Plus on Android. If you are in a place where the WiFi signal is poor, there are cases where mobile data can be better, but you should only use it if you have an unlimited plan, since these apps consume a lot of data.
Updates
Something that we must also take into account if we get this error 83 in Disney Plus, is to check if the app is up to date. We may be getting this error message because we are not using the most recent version of the app and this compatibility issue or error message occurs. Therefore, checking if there is an update available is a simple thing, but it can mean putting an end to this annoying error in the application.
You can go to the Play Store and in the section of your applications, is the updates section. In it you can see if Disney Plus is among the apps that have an available update or not. If this is the case, you can then proceed to update the app. The next time you open it on your phone, this error message may no longer appear. Another way to see if an update is available is to search for the app in the Play Store. When accessing the profile, under the name you will see the option to update in a button. So you will only have to click on it so that this update is installed.
Something that many also recommend, is to check if there is any update for your phone. This message indicating compatibility issues with Disney Plus may be caused by outdated Android software. Check in the System section on your phone if there is an update available. This will allow you to update the phone and then this Disney Plus error message 83 may stop appearing when you open the app again.
Are you using the official app?
One aspect that is important is use the app if we want to watch Disney Plus on Android. That is, if we enter from the browser, it is possible that this is when this error message appears. So it is good to check that we are using the official application on the phone to access our account and see these contents then. It is possible that not using the app is something that creates these compatibility problems when viewing such content on the phone. So download the app then and most likely everything will work fine then. We will not have problems to see the contents.
Also, when downloading the app to your Android phone or tablet, it is important to be using the original app. For this reason, it is best that you download it from the Google Play Store, which is the real application of the platform. Since if you are using one that is not the original, it could be causing this message to appear on the screen when trying to view content on your phone. Do not download the app from a store that is not official, or if it does not appear to be the original app. Nor if they promise you that you will be able to see that content for free.
If you're watching Disney Plus on your computer, it's important that you're also using the right software. Especially if you are using third-party apps to view the content, it is something that we should not do. You have to enter directly on the Disney Plus website in the browser on your PC to see the contents that this platform has to offer. Otherwise, it is possible that this type of error message will continue to appear on the screen, so it will not be possible for us to see said content.