Digital wallets are increasingly used to make payments in establishments with NFC terminals, the main manufacturers and payment processors have developed their own solutions to cover this market and have an important part of modern financial information: credit and debit cards.
The fact that the manufacturer of our current phone or smart watch has its own native wallet does not mean that we should use it for that task. In this case, the question arises how to remove Samsung Pay, whether due to problems with the application, the service provided by Samsung or simply because there is a digital wallet that better fulfills its purpose.
For some users, this application does not meet their expectations (it is relatively new and needs more functions) and having it installed by default results in a waste of resources. This article will explain the procedure how to remove Samsung Pay or fix its most common problems.
What are the advantages of Samsung Pay
This is an application developed by Samsung to natively offer a digital wallet for its devices:
- It is much easier to make payments with cards that are compatible with Samsung Pay because you only have to bring your phone or smart watch to the point of payment and confirm the transaction.
- Many banks offer cards compatible with this application or offer direct support for problems that arise.
There are more advantages and features related to how Samsung Pay works displayed in another article.
Common problems with Samsung Pay
The following list includes several of the problems with Samsung Pay currently with their respective solutions:
- Operations are canceled after trying to open the app to confirm the transaction. This is a problem that is usually related to cards affiliated with the application, you can try to remove the card that is giving the error and add it again, but it is recommended that you go to the banking institution and ask if that specific card model Does it work with Samsung Pay or do you need a replacement. If the latter, add the replacement to the app and try paying at a merchant again.
- “Secure keyboard is opening. Please wait…” – If you get this error, try rebooting your device. This is usually a problem when the app cache or ram is very busy and needs to be cleared, a power cycle may fix it and payments will continue.
- Payment denied at merchants: if after entering your credentials the payment you are making comes out as denied, then access the Samung Pay settings to make sure it is marked as "default payment option". There are cases where this option appears unchecked and affects the operation of the application.
- Payments are made but movements are not reflected in the account. This is a problem that is usually related to the issuing bank of the card with which the payments are made. It can be solved by contacting the support of your financial institution, so that they finish configuring the integration of the card with the Samsung Pay application.
For further assistance regarding Samsung Pay, you can access the samsung question and answer center.
How to remove Samsung Pay
If you had a problem with Samsung Pay that you couldn't solve or you still persist in deleting the app, just follow a few simple steps.
The procedure for this is pretty much the same as with Google apps, where the only way is disable the app. In the case of apps with a Samsung brand, this is also done so that in case of a factory reset of the device, the application in the internal memory is not lost.
- Unlock the device.
- Look for the Samsung Pay app icon.
- Long press on the app and tap on the exclamation mark to see the app options.
- Tap where it says “Uninstall” or “Disable”. It will ask you if you are sure, tap yes and the process will start.
If you regret it after this, you can re-enable the app from Settings > Apps or reinstall the app via Google Play.
Deactivate Samsung Pay
If you don't want to remove the app but you won't be using it for the time being, you can disable the “intrusive mode” with which the cards are displayed when you try to pay at a store.
The procedure for this is as follows:
- Unlock your device.
- Open the Samsung Pay app.
- From the menu in the upper left corner of the app, find the “Settings” option and tap on it.
- Select where it says "Use favorite cards."
- Disable the option of “Lock screen”, “Home screen” and “Screen off”.
With this you will no longer see the screen to confirm payment that appears every time the phone approaches a terminal. Now to finish this process, in case you want to use the app again for some specific cases, you will have to enter the application before making the payment and use NFC technology.