On some occasion you you have encountered the problem of not being able to download an application from Google Play Store, or you have received a random error message with which you have not been able to install that app you were looking for. This is probably one of the most common problems that Android users can encounter.
Whether because on our screen appears the message "download" or "pending" and we do not see any progress or because the error message mentioned above appears. However, we should not worry excessively, since it usually has a solution and today we are going to see some methods with which to solve these problems related to the Google Play Store, or to our smartphone.
So take note and check all the options that we are going to see below.
The first thing we are going to do, before starting to test the different options, will be make sure we have fully updated the software of our device and all those applications related in the latest version. To do this, we must carry out a few simple steps that are as follows:
- Go to Settings and look for the option: Software update.
- Click on Download and install.
- Follow the instructions onscreen.
With these simple steps we will have taken to the latest version of software on our smartphones, if we already had it that way at least we will have made sure that that was not the problem.
Check internet connectivity
Many times, the errors we find when using the Google Play store are due to our Internet intermittent or slow, or poor coverage. In the event that you are using mobile data, first make sure that your data plan (if it is not unlimited) has run out due to their consumption. And then try to connect your phone to a secure Wi-Fi network.
If, despite everything, the download from the Google Play Store still does not take place even if you are connected to a Wi-Fi network, we may need to check if there are any errors with the main network. Therefore, we will resolve any doubts that our phone has a stable Internet connection before starting to download any application from the Play Store.
To verify Internet connectivity, we must check if you are really connected within a Wi-Fi network, as it may not be the case. Therefore, in the upper bar you must access and check the Wi-Fi icon if we are connected or not and the name of the associated network. We will also check if the internet connectivity and the signal is strong or weak.
If, on the other hand, you are using your mobile data, you must make sure you have enabled it, check quickly by displaying the notification window if we have it activated or not. For it you just have to click on the mobile data icon, and if it appears on, they will be connected, otherwise click on it.
Do you have enough storage space?
The question seems obvious, but we must make sure that we have enough space on our device, Since running out of it can cause problems even with the operation with the smartphone. Also, if we do not have enough space to store an application, the download will not start or work.
Therefore, we must verify how much space we have, and for this we only have to do a few simple steps. First we must go to Settings and look for the Storage option, and we can check how much space we have free and whether to choose the option to free up spaceIf you want additional help for this, I recommend that you use the Files application, it is very useful and does not contain advertising or additional downloads.
You can download the Google application here without any problem:
Remember that if you have less than 1 Gb of storage left, it will not allow you to perform depending on which downloads, and you will have to clean the storage, your best option is to make a backup copy and free your phone of large files and old photos, remember that the cloud can also be a great ally.
Clear data and cache
It is one of the most helpful options, in the event that problems with downloads appear. This can help us through uncomfortable download times, and fix those issues for now. So that you can do it, you just have to go to the Settings of your terminal, and select the Google Play Store in Applications.
Then click on it, and in the section "All applications”. In the list of applications, look for the one that says “Google Play Store"Press it and you will get the option"Clear data / Clear cache”, Click on both and we will have freed up space and solved a problem.
Do not forget that on each device the path to follow or the options themselves may have somewhat different names, but in general, the procedure is always very similar.
Delete all those temporary files that take up unnecessary space on our devices does not imply any risk, sometimes there are different problems that just by performing these steps are solved without further ado. But sometimes there is the belief that clearing the cache of the Android device on many occasions is very beneficial, but this is not entirely true. Even so, it is true that the cache is the residual memory that is generated and filled over time and eliminating it according to what low-memory devices can help a lot, since it benefits the performance of your Android mobile.
Delete and reconfigure your Google account
It sounds very serious to delete the account, but Oddly enough, sometimes it may be that the error comes directly from the Google account. If you have carried out the previous steps the problem persists, this step is the most indicated to solve it. Therefore delete google account entering "Accounts" from the "Settings" section.
Step 1. Go to Settings> Accounts.
Step 2. Press Accounts> Google account.
Step 3. Press on Delete account.
Once these steps have been carried out, we will enter the new account, but I also recommend that you add a new Gmail account, which of course must be different from the one you had previously entered. And now log in with it, later you can add more accounts, therefore you can enter the one you had in the beginning, but together with a new account.
Now you just have to log in with the Google account or accounts you entered, and check if the download is done. Otherwise we will have to opt for a somewhat more drastic measure.
Reset our Smartphone
If, as we said, none of the above has worked, let's go with the reset of our smartphone and we will return it to new, "factory" to start as if we had a new phone in our hands.
To perform this method, you just have to follow these steps to proceed with it. First we will make sure we have a sufficient battery charge, never less than 50% for what could happen. Then we go to Settings or Configuration, and we scroll to System, Recovery Options and Return to Factory Status. Remember that this route may change depending on the manufacturer or brand of the terminal.
Finally, select the option "Reset device" and at that moment the process will begin, remember to make a copy of everything you do not want to lose beforehand. Now you just have to wait a few minutes for your phone to restart, and that's it.
Hard reset with the Recovery method
If we are going to perform the reset through Recovery, whose use is determined when the phone does not turn on, we do not remember the key or the lock pattern, or simply because the previous method was not enough.
The steps are as follows:
Once again, we will make sure that the phone has at least 50% battery, and we proceed to press the combination of "On / Off + Volume Up" buttons simultaneously until the Recovery menu appears.
Once we have it, we select the option "Wipe Data / Factory Reset" scrolling with the volume +/- buttons and selecting with the on or off button. It will ask us for confirmation, so you must select the option again "Wipe Data" using the volume buttons.
And it is at that moment that the process of restoring the device will begin. The time it takes varies depending on the number of files on the phone and other issues that we will not go into now.
Once the process is done, we will return to the menu Recovery. And here we will select the option "Reboot System Now". And finally, after a few minutes, you will have your phone as if you took it out of the box on the first day.
It only remains to check that you can download all those apps that previously gave you problems.