Some days ago Instagram showed bugs in comments that made them disappear. This has been reported by a group of users on X, the old Twitter. The problem took a few hours to be solved, but it also generated discontent among people.
Especially those that depend on this type of interaction to serve the public, generate sales, communicate with posts with advertisements, among others. Let's learn more details about this failure and what to do when something similar to this occurs.
Instagram comments disappear
Last Wednesday, March 20, Instagram users stated that, from the early hours of the morning, there were errors with the comments. The biggest problem had been that messages left in a post did not load on time or simply disappeared.
This caused the comments on uploaded photos that users made had to be rewritten and, if sent, the notifications did not reach the recipient. The blocking of communication and interaction between users and profile administrators on Instagram undoubtedly caused damage, especially in accounts that use the social network to promote products, brands or services.
Dissatisfied users migrated to other platforms such as X where they published the failure, the inconveniences and the impossibilities. There they stated that the failure had been occurring since 8:00 am, but it continued until 16:15 pm. This jump from Instagram to X is very common, with the old Twitter being the window of expression for dissatisfied users when their most used social networks fail.
What to do if Instagram fails?
For casual Instagram users who use the social network to interact, search for products or simply gossip about what others are doing, the solution is wait for the problem to be solved. But, if you are a user who uses the platform as a means of customer service or promoting your products and services, the ideal is to look for alternatives.
The most advisable thing in these cases is calways have a database of users with other means of communication. For example, an email, a phone number linked to WhatsApp or by SMS and through these channels inform that at the moment a general failure has occurred on Instagram that makes it impossible to contact them. If you have questions or need immediate attention, you can do so through these channels.
It is important that, if you have a business that depends on interactions on Instagram, have more dissemination channels other than those of Meta. For example, Telegram or Discord are very effective communication applications that can save you in these difficult times. Also, have a website where you can report these failures or crashes.
The key is to diversify your communication channels and have support from the user bases you have on Instagram, Facebook or WhatsApp. That is, ask these users for another means to contact them. For example, an email or another social network that they use frequently. The objective is to avoid centralizing information in a single channel and having several alternatives. If you were a victim of these failures on Instagram, tell us what your experience was and what options you made.